Experience
Product Owner – Pharmacy Management System | Loblaws | October 2021 – Present
- Led the facilitation and development of user stories, streamlining workflows and reducing inventory discrepancies by 25% and saving some stores $3000.
- Gathered user insights and customer needs for improved UX designs to improve pharmacist workflow leading to increased associate satisfaction scores by 85% and reducing training time by 20% in over 3000+ locations.
- Leveraged expertise in influencing others to align stakeholders on priorities and expectations, ensuring successful product delivery across multiple projects and achieving a 25% increase in features shipped.
- Utilized Agile methodologies to manage 2 cross-functional teams, increasing sprint velocity by 22% and reducing development cycles by 35%.
- Delivered compliance frameworks for pharmacy operations, maintaining 100% audit success rate across 3,000+ locations.
- Implemented keyboard navigation in on the frontend pharmacy management system, enhancing usability and ensuring WCAG 2.0 compliance, which improved user efficiency by 20% and reduced task completion time by 15%.
- Increased business objectives delivery by crafting agile product roadmaps that reduced delivery times by 25% and enhanced stakeholder engagement.
Pharmacist | Walmart | Fortune 500 #1 | June 2020 – October 2021
- Led initiatives to streamline pharmacy workflows, reducing prescription fulfillment times by 25% and improving overall customer satisfaction scores by 18%.
- Addressed and resolved product-related issues, reducing customer complaints by 30%.
- Developed training materials for new products and conducted team training sessions to ensure proper product knowledge and customer interaction.
- Led initiatives to streamline pharmacy workflows, reducing prescription fulfillment times by 25% and improving overall customer satisfaction scores by 18%.
- Analyzed sales and inventory data to optimize stock levels, reducing stock-outs by 20% and minimizing waste, leading to a 12% reduction in inventory costs.
Business Analyst | Roche Pharmaceutical | September 2019 – June 2020
- Headed requirement gathering, user story writing, and user acceptance testing for the automated document processing bot, delivering 10+ features and accelerating feature delivery time by 25%.
- Designed and implemented automated drug data entry processes, eliminating 3 months of manual work and doubling data accuracy. Revolutionized team operations, driving exceptional efficiency and precision.
- Led requirement gathering workshops with 10 international stakeholders to design the first Chinese eCTD document. Succeeded in allowed Roche to ship the first test submission with the new Chinese FDA.
- Saved 3 months of work and increased data accuracy to 100% by actively align stakeholders and gathering requirements to implement a successful data migration project.
- Spearheaded data analysis using python of the European regulatory drug submission database, reorganizing records to streamline processes, reduce complexity, and save significant time and effort for the team.
Pharmacy Analyst Intern | McKesson | October 2018 – February 2019
- Developed sales pitch decks to guide independent pharmacy owners in implementing Point of Care Testing programs, increasing store revenue by $2,000 per location.
- Designed cancer care training manuals for pharmacists, boosting confidence and driving a 20% increase in community cancer program and service uptake.
- Developed a KPI dashboard to analyze the correlation between pharmacy prescription volume and proximity to hospitals and clinics, enabling data-driven decision-making and uncovering new business development opportunities.
Education
Masters of Business Administration in IT Management (MBA) | Western Governors University
Doctor of Pharmacy, Pharm. D | University of Toronto
Certification
Certification of Competency in Business Analysis (CCBA) | IIBA | 2024
Professional Scrum Product Owner I (PSPO-I) | Scrum Alliance | 2023
DataQuest Data Analytics | DataQuest | 2019
Skills
Expert in Jira, Confluence, UI/UX, verbal communication, product management, business case, SQL, Agile, scrum, Python, SDLC